Delivery Information

Christmas 2019 Delivery FAQs

Q: When is Cocoa Runners last order date for delivery to UK addresses in time for Christmas?

A: Please place your order for pre-Christmas Delivery to UK addresses by December 20th at 12 noon.  These will arrive by December 24th.

 

Q: I want to order a Gift Subscription for somebody and I want the first box to arrive with them just before Christmas.  When should I place my order?

A: Assuming you’re in the UK, we would recommend ordering on Wednesday 18th December.  We will not run out of stock of this item.

 

Q: When are your last shipping Dates for international destinations?

A: Please order by 12 noon on the dates below to ensure delivery to international destinations in time for Christmas.

Friday 6 December Africa, Asia, Caribbean, Central and
South America, Far and Middle East
Sunday 8 December Cyprus, Malta
Monday 9 December Eastern Europe (except Czech Republic,
Poland and Slovakia)
Tuesday 10 December Australia, Greece, New Zealand and
Turkey
Thursday 12 December Canada, Czech Republic, Finland,
Italy, Poland, Sweden, USA
Thursday 11 December Austria, Denmark, Germany, Iceland,
Netherlands, Norway, Portugal, Slovakia,
Spain, Switzerland
Monday 16 December Belgium, France, Ireland, Luxembourg

Q: I would like to track my order please – what’s the best way to do this?

A: Please ensure that you select either Royal Mail Tracked or DPD as your carrier choice at checkout.  We cannot change your carrier to a tracked service once your order has been placed.

 


General Delivery Information:

We deliver to every address within the UK that Royal Mail reaches. We also ship to countries both within Europe and internationally. Please see the table below for a breakdown.

 SHIPPING ZONES
WHAT WE SHIP:
TIMINGS PRICING
UNTRACKED SHIPMENTS TRACKED SHIPMENTS SUBSCRIPTION UNTRACKED SHIPMENTS TRACKED SHIPMENTS
UK
England, Scotland, Wales, Northern Ireland
Subscriptions, Bars, Hampers, Wine Gifts, Gift Boxes, Couverture, Craft Chocolate Collection 3-5 working days 1-2  working days (DPD is fastest) £1.95 Royal Mail Untracked.

Value of under £15 = £1.95

Value of under £50 = £3.95

Value of over £50 = FREE

Royal Mail Tracked.

Value of under £200 = £4.95

Value over £200 = FREE

DPD = £7.95 (Wine Gift)

EU ZONE 1
Hungary, France, Spain, Netherlands, Republic of Ireland, Belgium, Denmark, Poland, Germany, Austria, Czech Republic, Luxembourg
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.. 5-7 working days 3-5 working days £4.45 Royal Mail Untracked.

Value of under £50 = £3.95

Value of over £50 = £6.95

DPD = £14.95
EU ZONE 2
Portugal, Lithuania, Estonia, Latvia, Italy, Finland, Sweden, Slovakia, Greece
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.. 10-15 working days 3-5 working days £4.90 Royal Mail Untracked.

Value of under £20 = £3.95

Value of over £20 = £6.95

Value of over £50 = £11.95

DPD = £14.95
EU ZONE 3
Cyprus, Malta, Norway, Iceland, Slovenia, Monaco, Croatia, Slovenia, Switzerladnd, Romania
Subscriptions, Bars, Hampers, Gift boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7-10 working days £5.45 Royal Mail Untracked.

Value of under £20 = £3.95

Value over £20 = £6.95

Royal Mail Tracked. £14.95 – £18.95
AUSTRALIA & NEW ZEALAND Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10 – 15 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95
NORTH AMERICA
Canada, USA
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 15-20 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £20 = £2.95

 

Royal Mail Tracked.

Value of under £20 = £5.95

Over £20 = £9.95

Over £50 = £16.95

Craft Chocolate Collection = £10.95

REST OF THE WORLD ZONE 1
Hong Kong, Israel, Japan, India, Malaysia, Russia
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 20-30 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95
REST OF THE WORLD ZONE 2
Singapore, Lebanon, Oman, South Africa, Chile
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value of over £30 = £15.95

Royal Mail Tracked = £18.95
REST OF THE WORLD ZONE 3
Albania, Bulgaria, Brazil, China, Ecuador, Colombia, Egypt, Pakistan, Papua New Guinea, Peru, Georgia, Russia, Taiwan, United Arab Emirates, Ukraine, Vietnam
Subscriptions, Bars, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7-10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95

Please note: We do not ship items on weekends or bank holidays. Our warehouse ships all items before 12 noon UK time so if you place an order after this time, the item will be shipped on the next working day. These time frames are guides and delays may occur so please select the upgraded option where possible. 

General:

The chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation. If you are ordering at the height of summer or delivering to somewhere very hot, please do keep this is mind as we cannot guarantee that the chocolate won’t melt.

We do everything we can to make sure your chocolate will get to you in one piece, but once the chocolate leaves our warehouse we cannot control the conditions the chocolate is exposed to. Chocolate melting, theft or breakages are at the customer’s own risk. We would also like to clarify that we are not responsible for tracing orders missing in the post. If you would like to be able to track your orders we do provide an upgrade option for customers to have greater peace of mind at checkout. We can confirm dispatch date from our warehouse but after this, the customer must consult their local postal service.

Missing or delayed orders

All of our orders are shipped with the Royal Mail (unless you have chosen DPD). They specify that deliveries are not technically “missing” until after these time frames:

Please bear these dates in mind when making a purchase. If you have any queries about delivery options or concerns about your order status, please contact us at team@cocoarunners.com.

For Subscriptions:

We want you to get your hands on the chocolate quickly, so we’ll send your first box straight away.

Subsequent monthly boxes will be sent out in the week of the third monday of the month. We send these boxes out Tuesday to Friday during this week.

Cocoa Runners Box

Our monthly boxes are designed to be “letterbox friendly” and to fit through nearly all UK letterboxes. The dimensions of our box are 18.3cm wide x 2.4cm thick x 29cm long. If you’re worried, you can have the chocolate delivered to your workplace instead. You do not need to be in to sign for deliveries.

We deliver to every address within the UK that Royal Mail reaches. We also ship outside of the UK for additional charge (see table above). We cannot offer tracked or express shipping for subscription boxes.

As with other orders, chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation.

For Other Orders:

When you buy additional bars from our Chocolate Library, we aim to send out all deliveries the next working day. If you order before 12.00pm (BST) we will try and send out your order the same working day.

For up to 12-16 bars we can keep your order “letterbox friendly” (more than 6 bars will come in two separate “letterbox friendly” boxes). For larger orders we will send a parcel for which you need to sign.

Our chocolate will melt in extreme heat so please bear this in mind if you are looking to buy chocolate in summer. If you’re placing a single order that just can’t wait, we would recommend ordering at the beginning of the week using expedited shipping.

If you have any other questions, please check our Terms & Conditions or get in touch.

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